Privacy Policy

Last updated: March 3, 2026

This policy explains how HyMarkets Capital processes personal data for the website, client portal, and mobile applications.

1. Who We Are

HyMarkets Capital ("HyMarkets", "we", "our", "us") provides trading and copy-trading related services through our website, portal, and mobile applications.

2. Data We Collect

Account data: full name, username, email address, phone number, country, and account credentials.
KYC and verification data: identity documents, selfie/liveness files, and related verification status.
Financial and transaction data: trading account identifiers, deposit/withdrawal requests, payment references, and balances.
Technical data: device/app details, IP address, log data, session events, and security signals.
Support data: communications submitted through support channels and complaint handling records.

3. Why We Use Data

To create and manage customer accounts.
To provide trading, copy-trading, and payment-related services.
To perform identity checks, AML/KYC screening, fraud prevention, and security monitoring.
To comply with legal, regulatory, tax, and audit obligations.
To respond to support requests and improve service quality.

4. How We Share Data

We do not sell personal data. We may share data only where needed with service providers (hosting, verification, customer support, analytics), payment partners, banking/payment rails, and competent authorities where required by law or regulation.

5. Data Retention

We retain personal data only for as long as required for service delivery, legal compliance, fraud prevention, dispute handling, and record-keeping duties. Certain financial and compliance records may be retained after account closure where required by law.

6. Data Security

We implement administrative, technical, and organizational controls designed to protect personal data against unauthorized access, misuse, loss, or disclosure. No method of transmission or storage is completely risk-free, but we continuously review and improve safeguards.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, restrict, delete, or receive a copy of your personal data, and to object to certain processing. You may submit requests using the contact details below.

8. Account Deletion Requests

You can request account deletion from the mobile app settings or by visiting Account Deletion Request. Requests are subject to identity verification and legal retention obligations.

9. Contact

Privacy and data requests: privacy@hymarketscapital.com

General support: support@hymarketscapital.com